Last Updated January 2019
© Industrial Distributors International Company
All Rights Reserved (as of last update, and as amended and restated from time to time)
Effective January 2019
Industrial Distributors International Company TM SM, and IDICO Colombia S.A.S TM SM (collectively, “IDICO”TM SM or “We”) are a company which holds rights to certain proprietary distribution relationships, that is also involved in the business of product source consulting and sourcing, engineering consulting services, transportation logistics services and other delivery processes and formulae, distribution channels; and other tailored services to source and deliver mechanical equipment and machined products; which as a part of its business model, uses an Internet-based e-commerce business portal, providing services and products, fulfillment or orders, consulting and management services, for its machinery using customers who wish to use our services and partners’ products in their business operations worldwide. As a prospective customer of IDICO’s services and its alliance partners’ products, you may now or in the future be able to access an online/Internet web account profile created by you for business with is, which would include contact information and account status with us. In such an event, you also would be able to access and update your personal/company profile.
The privacy and security of your and your company’s personal and corporate (including financial) information is very important to us.
- We do not sell your information to third parties for any reason.
- We do not disclose your information to unaffiliated third parties who may want to offer you their own products and services unless you have requested or authorized us to do so.
- We may (in rare instances) share your information with third parties or affiliates only where it is necessary for us to provide you with the services you have requested, based on our relationships with third party suppliers (for example), to collect payment, or do something that you have asked us to do.
At Industrial Distributors International Company, we believe it is important to protect the privacy of our customers, as well as the privacy of visitors to the Web Site. We know that you care about how your personal and corporate information is collected, updated, used and shared, and we want to help you make knowledgeable choices about the information you provide to us.
This policy explains:
- What information IDICO gathers from you or will otherwise be available about you.
- How IDICO uses the information you share with us and that we learn about you because of your relationship with us.
- What information, if any, IDICO may share about you and the conditions we use to protect your information if it must be shared.
- How IDICO uses "cookies" and "IP addresses".
- What kind of security measures IDICO takes to protect your information from accidental loss or disclosure and how IDICO will inform you in the event of a security breach.
- The manner in which you can have your information updated or corrected or restrict IDICO’s use of that information.
- Other things you should know about privacy, information security, and IDICO generally.
Types of information IDICO may collect about you.
IDICO reserves the right to collect information that you provide to us or that we learn about you from the use of our Web Site, whether you access us directly or through linked Web Sites, or that you have otherwise consented to and released to us per independent agreement. We may receive and store information you enter on any one or more of the Web Sites or give to us in any other way. For example, you may provide information to us when you request further information about us or about our products and services on the Web Site, order a product or service, enter into a written agreement (online or otherwise) with us, or make a customer service request or inquiry for an ancillary product or service. As a result of those actions, you might supply us with such information as your name, age, address, phone number, email address, credit/debit card or bank account information, business corporate or tax identification number, merchant identification number(s), driver’s license, insurance coverage information, service or product preferences, information on licensed users in your office, etc. We also automatically receive and store certain types of information whenever you visit our site. We might also receive information about you from other sources, such as in communicating with you regarding special offers that we think will be of interest to you, and we may add that information to the information we collected about you.
How we use information about you.
We may use general identifying information we have collected about or of you to provide you with the products and other services of our company or related companies, to respond to customer inquiries and complaints, to maintain and collect payment on your account with us, to enforce your agreements with us, and to provide you with marketing and promotional information about products and services we believe are of interest to you, or to market our products, services and brand. We do not sell your information to third parties for any reason. We do not disclose your information to unrelated third parties who may want to offer you their own products and services unless you have requested or authorized us to do so. We may share your personal information with third parties or related entities where it is necessary for us to provide you with the services you have requested, collect payment, or do something that you have asked us to do.
By accessing and using this site, you understand and agree that we may at some point share your information to third party providers with whom we have an independent business alliance. Companies that we do business with to enhance the services and products we provide to you. In such an event you hereby agree to indemnify us for any damages which occur as the result of any breach by a third-party provider of ours.
To summarize, we will not share your personal information with third parties unless:
- it is or becomes necessary for us to provide you with the products or services you have requested, collect payment, provide accounting support, process payment or orders, or do something else that you have asked us to do;
- it is or becomes necessary to allow our product and service providers or agents to provide services for us;
- it is or becomes necessary in order to provide our products and services to you or contact you for such purpose;
- it is being given to other related affiliates or subsidiaries (if any) of IDICO;
- subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on our behalf or to other persons or entities, if any with whom we have joint marketing agreements;
- in connection with the sale, merger, receivership or bankruptcy of our business;
- it is or becomes necessary to process payments from you;
- it is or becomes necessary to investigate potential fraud or security breaches; or
- otherwise as is required by law.
IDICO collects and may use personal information from you in several other ways:
Web Site Usage. IDICO, or IDICO authorized service providers with whom we have or may have a business relationship may now or in the future as a result of further business developments of our company, be able to observe your activities, preferences, and transactional data (such as your IP address, browser type and operating system) relating to your use of our Web Site. While we may collect or log this information, we generally do not identify you or match this information with your other personal information. We may use this collected or logged information in order to provide better service, facilitate our customers’ use of the Web Site, track usage of the Web Site, and to address security hazards. IDICO, or one of our authorized service providers, also may use this information to track aggregate traffic patterns throughout our Web Site. We may use aggregated, statistical information to describe our customer audience, products and services, and to develop partnerships with third parties to offer products and services in which we believe our customers will be interested.
We may disclose anonymous, non-specific and non-personal information at any time to any one of our choosing, including but not limited third party suppliers or other third parties for marketing and other business purposes. For example, we may provide information to advertisers and commercial partners about the size and demographic composition of our user base.
Online or Off-line Transactions. You may be asked to share personal information in order to open a web account, web profile complete a transaction with us, or when you use our Web Site. For example, when you ask and instruct IDICO to facilitate fulfillment and delivery of IDICO or affiliate products or services for you over the Internet through our Web Site, telephone or otherwise, or create a user ID and password for account membership or to receive our correspondence, reports or other materials, you may be asked for information needed to complete your order, contact you to confirm the order, and provide related customer service. This information is used, for example, to effectuate your transactions, create and share aggregate reports about these transactions, and perform financial fraud screening services for transactions between you and IDICO and/or our authorized service providers. If we decide that certain additional transactions can in the future be accomplished online, we will advise you of the same, and continue to assist you in the protection your account information with us.
By accessing this Web Site, you, and all those listed in your office’s authorized users’ profile with us, have certified that each person is 18 years or age or older (where any age over 18 years is required to enter into a legally binding contract). Any person under eighteen (18) years of age or the required minimum age in such given country, if over 18 (a “Minor”) should not access or use this Web Site, send any information about themselves to IDICO, or direct that such information be sent. If a Minor submits information through any part of IDICO’s Web Site or otherwise provides such information to IDICO, and we learn that the person submitting the information is a Minor, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any personal information from Minors, we do not use or disclose such information to third parties.
Under the laws of some states in the United States, residents of such states have the statutory right to request certain third-party business information from businesses with whom the customer has an established business relationship. This information includes: name, e-mail and mailing address of the business and the type of services provided to the customer that a business has disclosed to third-parties (including affiliates of the business that are separate legal entities) during the immediately preceding calendar year, for the third-parties’ direct marketing purposes, and the names and addresses of all such third-parties. To request the above information, please email or write us at the addresses listed below.
Our security practices.
Our internal data security policies restrict access to customers’ personal information to authorized employees, agents and subcontractors with a “need to know,” and we train such persons on the protection of your information. These persons may use our customers’ personal information for IDICO business purposes only. Our employees are bound by our policies to maintain the confidentiality of our customers’ personal information. Employees who violate their confidentiality obligations are subject to disciplinary action, up to and including termination.
We (ourselves and/or through third-party technology service providers) maintain physical, electronic, and procedural safeguards that are designed to guard our customers’ information. For example, we may make use of secure server software and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. Information is maintained within a secure network server environment. We may also use encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet or internal security system can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, IDICO cannot ensure or warrant the security of any information you transmit to us, and you, and all those listed in your reservation party with you, do so at your own risk, and cannot ensure or warrant the security measures put in place by any IDICO third party supplier of products or services.
In the event of a breach of the confidentiality or security of your information in our systems, we may attempt to notify you as necessary by email or other means, so you can take appropriate protective steps. By using our Web Site or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of our site or your account with us. Unless you indicate otherwise, or we agree with you as to other terms in a written agreement, we may notify you using the most current email address you provided to us.
What are cookies and how does IDICO use them?
Contemplated use of links to third party sites and web sites containing IDICO branding, or which are referenced on IDICO’s site(s).
Although not contemplated for the immediate future, our Web Site may in the future, as a result of marketing strategies and efforts (whether for marketing communications, contests, special offers, sweepstakes or other promotions), contain links to or from third party sites, some of which may provide services related to IDICO’s services, and some of which may merely be for advertising other unrelated products or services. Please be aware, however, that IDICO is not and will not be responsible for and cannot and will not control the privacy policies of these other sites, or their practices, and you agree to indemnify us for any damages suffered by use of such third-party sites, as indicated elsewhere herein. We encourage you to read the privacy policies for these other sites, as they may differ from ours.
Contact preferences and accessing your personal information.
You have certain choices when it comes to how IDICO uses your personal or corporate information. You may choose not to receive information about new services and special promotional offers from us. If you elect not to receive such marketing information or publications, IDICO may continue to contact you as necessary to service your account. You can change your contact preferences and account profile by emailing us at the following address: email@example.com or by writing to us at the physical address set forth elsewhere on this Web Site. Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please contact IDICO’s customer service department. You can obtain information about how to contact IDICO customer service on the “Contact Us” page.
What else should I know about my privacy?
You should be careful to maintain the secrecy of your user ID and password and/or account information for the Web Site and be responsible about protecting your personal information and identity, both online and offline.